| Table 1. Module | ||||
|---|---|---|---|---|
| Module Name | Code | Academic Year | Study Year | Semester |
| Customer Care | RMT 04203 | 2023/2024 | 1 | 2 |
| Table 2. MODULES EXAMINED IN SEMESTER 2 Study Year 1 - 2023/2024 | ||
|---|---|---|
| MODULE CODE | MODULE NAME | INSTRUCTOR |
| RMT 04203 | Customer Care | Mr. Godson Silas Mganga |
| Table 3. GENERAL PERFORMANCE SUMMARY | ||||||
|---|---|---|---|---|---|---|
| REMARKS | MALE | FEMALE | TOTAL | |||
| FREQUENCY | % | FREQUENCY | % | FREQUENCY | % | |
| PASS | 25 | 96.2 | 28 | 93.3 | 53 | 94.6 |
| FAILED | 1 | 3.8 | 2 | 6.7 | 3 | 5.4 |
| TOTAL | 26 | 100 | 30 | 100 | 56 | 100 |
| Table 4. GENERAL PERFORMANCE BY GRADE | ||||||
|---|---|---|---|---|---|---|
| GRADE | MALE | FEMALE | TOTAL | |||
| FREQUENCY | % | FREQUENCY | % | FREQUENCY | % | |
| A | 0 | 0 | 0 | 0 | 0 | 0 |
| B | 12 | 44.4 | 9 | 29 | 21 | 36.2 |
| C | 13 | 48.1 | 19 | 61.3 | 32 | 55.2 |
| D | 1 | 3.7 | 1 | 3.2 | 2 | 3.4 |
| F | 1 | 3.7 | 1 | 3.2 | 2 | 3.4 |
| F* | 0 | 0 | 1 | 3.2 | 1 | 1.7 |
| TOTAL | 27 | 100 | 31 | 100 | 58 | 100 |
| Table 5. SUMMARISED RESULTS BY RAW MARKS | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SNO | SEX | REG No | A1/10 | A2/10 | T1/20 | T2/20 | TOT_CA/60 | SE/100 | EE | MARKS/40.00 | TOTAL (TOT_CA + MARKS) |
GRADE | REMARKS |
| 1 | M | NP0672/0117/2022 | 8.0 | 7.0 | 13.0 | 14.0 | 42.0 | 58.0 | 58.0 | 23.2 | 65.2 | B | PASS |
| 2 | M | NP0672/0127/2022 | 7.0 | 7.0 | 12.0 | 16.0 | 42.0 | 61.0 | 61.0 | 24.4 | 66.4 | B | PASS |
| 3 | F | NP0806/0003/2011 | 0.0 | - | RM | ||||||||
| 4 | M | NP0904/0035/2014 | 10.0 | 8.0 | 9.0 | 15.0 | 42.0 | 72.0 | 72.0 | 28.8 | 70.8 | B | PASS |
| 5 | M | NP1044/0031/2020 | 6.0 | 9.0 | 12.0 | 14.0 | 41.0 | 58.0 | 58.0 | 23.2 | 64.2 | C | PASS |
| 6 | F | NP1407/0007/2022 | 8.0 | 7.0 | 10.0 | 13.0 | 38.0 | 58.0 | 58.0 | 23.2 | 61.2 | C | PASS |
| 7 | F | NS0325/0098/2022 | 0.0 | - | RM | ||||||||
| 8 | F | NS0354/0013/2022 | 10.0 | 6.0 | 8.0 | 14.0 | 38.0 | 13.0 | 13.0 | 5.2 | 43.2 | D | SUPP |
| 9 | M | NS0526/0239/2022 | 6.0 | 8.0 | 9.0 | 14.0 | 37.0 | 51.0 | 51.0 | 20.4 | 57.4 | C | PASS |
| 10 | F | NS0538/0034/2022 | 10.0 | 6.0 | 16.0 | 15.0 | 47.0 | 53.0 | 53.0 | 21.2 | 68.2 | B | PASS |
| 11 | F | NS0541/0121/2022 | 10.0 | 7.0 | 10.0 | 14.0 | 41.0 | 55.0 | 55.0 | 22.0 | 63.0 | C | PASS |
| 12 | M | NS0542/0100/2022 | 6.0 | 7.0 | 9.0 | 14.0 | 36.0 | 64.0 | 64.0 | 25.6 | 61.6 | C | PASS |
| 13 | F | NS0584/0014/2022 | 6.5 | 8.0 | 11.5 | 15.0 | 41.0 | 62.0 | 62.0 | 24.8 | 65.8 | B | PASS |
| 14 | M | NS0647/0054/2022 | 0.0 | - | RM | ||||||||
| 15 | M | NS0657/0050/2022 | 10.0 | 9.0 | 10.0 | 13.0 | 42.0 | 50.0 | 50.0 | 20.0 | 62.0 | C | PASS |
| 16 | F | NS0665/0034/2022 | 10.0 | 6.0 | 8.0 | 16.0 | 40.0 | 58.0 | 58.0 | 23.2 | 63.2 | C | PASS |
| 17 | M | NS0857/0266/2022 | 5.0 | 7.0 | 8.0 | 16.0 | 36.0 | 51.0 | 51.0 | 20.4 | 56.4 | C | PASS |
| 18 | M | NS0973/0147/2022 | 6.0 | 6.0 | 9.0 | 13.0 | 34.0 | 76.0 | 76.0 | 30.4 | 64.4 | C | PASS |
| 19 | M | NS0976/0127/2022 | 6.0 | 7.0 | 15.0 | 14.0 | 42.0 | 64.0 | 64.0 | 25.6 | 67.6 | B | PASS |
| 20 | F | NS1038/0107/2020 | 7.0 | 8.0 | 9.0 | 17.0 | 41.0 | 59.0 | 59.0 | 23.6 | 64.6 | C | PASS |
| 21 | F | NS1086/0009/2022 | 8.0 | 8.0 | 10.0 | 14.0 | 40.0 | 40.0 | - | SPECIAL | |||
| 22 | M | NS1097/0167/2022 | 8.0 | 8.0 | 9.0 | 16.0 | 41.0 | 61.0 | 61.0 | 24.4 | 65.4 | B | PASS |
| 23 | F | NS1130/0079/2022 | 8.0 | 6.0 | 14.0 | 15.0 | 43.0 | 71.0 | 71.0 | 28.4 | 71.4 | B | PASS |
| 24 | F | NS1188/0052/2019 | 8.0 | 6.0 | 15.0 | 9.0 | 38.0 | 59.0 | 59.0 | 23.6 | 61.6 | C | PASS |
| 25 | F | NS1188/0085/2020 | 6.0 | 5.0 | 10.0 | 16.0 | 37.0 | 50.0 | 50.0 | 20.0 | 57.0 | C | PASS |
| 26 | F | NS1284/0011/2022 | 10.0 | 7.0 | 15.0 | 14.0 | 46.0 | 70.0 | 70.0 | 28.0 | 74.0 | B | PASS |
| 27 | F | NS1320/0077/2022 | 8.0 | 8.0 | 11.0 | 13.0 | 40.0 | 50.0 | 50.0 | 20.0 | 60.0 | C | PASS |
| 28 | M | NS1589/0030/2020 | 8.0 | 9.0 | 15.0 | 17.0 | 49.0 | 53.0 | 53.0 | 21.2 | 70.2 | B | PASS |
| 29 | M | NS1608/0068/2022 | 7.0 | 7.0 | 9.0 | 13.0 | 36.0 | 51.0 | 51.0 | 20.4 | 56.4 | C | PASS |
| 30 | M | NS1683/0017/2022 | 0.0 | - | RM | ||||||||
| 31 | F | NS1691/0108/2021 | 8.0 | 5.0 | 14.0 | 12.0 | 39.0 | 69.0 | 69.0 | 27.6 | 66.6 | B | PASS |
| 32 | F | NS1736/0087/2022 | 8.0 | 6.0 | 14.0 | 12.0 | 40.0 | 29.0 | 29.0 | 11.6 | 51.6 | F* | SUPP |
| 33 | F | NS1769/0013/2022 | 8.0 | 8.0 | 11.0 | 13.0 | 40.0 | 57.0 | 57.0 | 22.8 | 62.8 | C | PASS |
| 34 | F | NS1840/0061/2022 | 10.0 | 6.0 | 9.0 | 15.0 | 40.0 | 59.0 | 59.0 | 23.6 | 63.6 | C | PASS |
| 35 | F | NS1895/0020/2020 | 8.0 | 6.0 | 10.0 | 15.0 | 39.0 | 50.0 | 50.0 | 20.0 | 59.0 | C | PASS |
| 36 | F | NS1967/0022/2022 | 8.0 | 7.0 | 14.0 | 11.0 | 40.0 | 50.0 | 50.0 | 20.0 | 60.0 | C | PASS |
| 37 | M | NS2023/0150/2022 | 10.0 | 7.0 | 14.0 | 10.0 | 41.0 | 41.0 | - | SPECIAL | |||
| 38 | F | NS2067/0006/2021 | 0.0 | - | RM | ||||||||
| 39 | F | NS2138/0016/2016 | 8.0 | 7.0 | 11.0 | 12.0 | 38.0 | 72.0 | 72.0 | 28.8 | 66.8 | B | PASS |
| 40 | F | NS2143/0038/2021 | 10.0 | 7.0 | 10.0 | 12.0 | 39.0 | 50.0 | 50.0 | 20.0 | 59.0 | C | PASS |
| 41 | F | NS2213/0002/2019 | 7.0 | 9.0 | 13.0 | 10.5 | 39.5 | 50.0 | 50.0 | 20.0 | 59.5 | C | PASS |
| 42 | M | NS2236/0098/2022 | 8.0 | 6.0 | 14.0 | 13.0 | 41.0 | 72.0 | 72.0 | 28.8 | 69.8 | B | PASS |
| 43 | M | NS2265/0183/2022 | 7.0 | 8.0 | 14.0 | 13.0 | 42.0 | 75.0 | 75.0 | 30.0 | 72.0 | B | PASS |
| 44 | M | NS2363/0047/2022 | 7.0 | 8.0 | 9.0 | 16.0 | 40.0 | 50.0 | 50.0 | 20.0 | 60.0 | C | PASS |
| 45 | F | NS2499/0011/2020 | 10.0 | 3.0 | 10.0 | 14.0 | 37.0 | 58.0 | 58.0 | 23.2 | 60.2 | C | PASS |
| 46 | F | NS2860/0094/2022 | 7.0 | 7.0 | 12.0 | 12.0 | 38.0 | 70.0 | 70.0 | 28.0 | 66.0 | B | PASS |
| 47 | M | NS2880/0118/2022 | 7.0 | 8.0 | 14.0 | 13.0 | 42.0 | 38.0 | 38.0 | 15.2 | 57.2 | F | RESUPP |
| 48 | M | NS2911/0172/2022 | 7.0 | 8.0 | 10.0 | 12.0 | 37.0 | 50.0 | 50.0 | 20.0 | 57.0 | C | PASS |
| 49 | F | NS3001/0030/2022 | 10.0 | 8.0 | 10.0 | 14.0 | 42.0 | 50.0 | 50.0 | 20.0 | 62.0 | C | PASS |
| 50 | F | NS3070/0009/2022 | 7.0 | 7.0 | 12.0 | 14.0 | 40.0 | 57.0 | 57.0 | 22.8 | 62.8 | C | PASS |
| 51 | F | NS3157/0068/2022 | 7.0 | 8.0 | 11.0 | 13.0 | 39.0 | 60.0 | 60.0 | 24.0 | 63.0 | C | PASS |
| 52 | F | NS3307/0029/2022 | 8.0 | 7.0 | 16.0 | 12.0 | 43.0 | 71.0 | 71.0 | 28.4 | 71.4 | B | PASS |
| 53 | M | NS3384/0056/2022 | 7.0 | 8.0 | 11.5 | 17.0 | 43.5 | 71.0 | 71.0 | 28.4 | 71.9 | B | PASS |
| 54 | M | NS3390/0091/2022 | 8.0 | 8.0 | 9.0 | 17.0 | 42.0 | 75.0 | 75.0 | 30.0 | 72.0 | B | PASS |
| 55 | F | NS3753/0062/2022 | 10.0 | 4.0 | 11.0 | 9.0 | 34.0 | 34.0 | - | SPECIAL | |||
| 56 | M | NS4046/0134/2022 | 10.0 | 8.0 | 10.0 | 14.0 | 42.0 | 75.0 | 75.0 | 30.0 | 72.0 | B | PASS |
| 57 | M | NS4090/0495/2022 | 10.0 | 8.0 | 12.0 | 16.0 | 46.0 | 74.0 | 74.0 | 29.6 | 75.6 | B | PASS |
| 58 | F | NS4168/0011/2022 | 6.0 | 7.0 | 13.0 | 10.0 | 36.0 | 57.0 | 57.0 | 22.8 | 58.8 | C | PASS |
| 59 | M | NS4816/0168/2022 | 0.0 | - | RM | ||||||||
| 60 | M | NS4816/0215/2022 | 10.0 | 7.0 | 12.0 | 13.0 | 42.0 | 13.0 | 13.0 | 5.2 | 47.2 | D | SUPP |
| 61 | F | NS5031/0021/2022 | 10.0 | 6.0 | 10.0 | 14.0 | 40.0 | 29.0 | 29.0 | 11.6 | 51.6 | F | RESUPP |
| 62 | F | NS5139/0007/2022 | 8.0 | 9.0 | 13.0 | 10.0 | 40.0 | 58.0 | 58.0 | 23.2 | 63.2 | C | PASS |
| 63 | M | NS5263/0026/2022 | 0.0 | - | RM | ||||||||
| 64 | M | NS5263/0028/2022 | 10.0 | 6.0 | 12.0 | 12.0 | 40.0 | 58.0 | 58.0 | 23.2 | 63.2 | C | PASS |
| 65 | M | NS5263/0043/2022 | 7.0 | 6.0 | 9.0 | 14.0 | 36.0 | 50.0 | 50.0 | 20.0 | 56.0 | C | PASS |
| 66 | M | NS5263/0048/2022 | 10.0 | 6.0 | 12.0 | 12.0 | 40.0 | 37.0 | 37.0 | 14.8 | 50.0 | C | PASS |
| 67 | M | NS5301/0189/2022 | 0.0 | - | RM | ||||||||
| 68 | F | NS5394/0016/2019 | 8.0 | 7.0 | 14.0 | 14.0 | 43.0 | 62.0 | 62.0 | 24.8 | 67.8 | B | PASS |
| 69 | M | NS5611/0038/2022 | 0.0 | - | RM | ||||||||
| 70 | F | NS5638/0045/2022 | 0.0 | - | RM | ||||||||
| 71 | M | NS5730/0079/2022 | 8.0 | 6.0 | 12.0 | 11.0 | 37.0 | 58.0 | 58.0 | 23.2 | 60.2 | C | PASS |
| 72 | F | NS5769/0001/2022 | 7.0 | 7.0 | 12.0 | 13.0 | 39.0 | 39.0 | - | SPECIAL | |||
| MODULE PROPERTIES | |
|---|---|
| Pass Grade | C |
| Minimum Course Work | 30.00 |
| Minimum Semister Exam | 20.00 |
| ABBREVIATIONS | |
|---|---|
| A1 | Assignment One |
| A2 | Assignment Two |
| T1 | Test One |
| T2 | Test Two |
| TOT_CA | Total CA |
| SE | Semester Exam |
| SUPP | Supplementary |
| INC | Incomplete |
| SPECIAL | Waiting for Special Semister Exam |
| RM | Repeat Module |